Leitch Systems Design Inc. ("Leitch Systems") Privacy Principles

At Leitch Systems, we pride ourselves in our commitment to protecting your privacy. We want you to know how personal information about you is used, collected and disclosed.

Personal information is information that can be used to identify or contact you individually, and other information required to provide the products and services you have requested. Typically, this includes your name, e-mail address, mailing address, telephone number and credit card number. It does not include contact information about a person in their business capacity, such as the name, title, business address, or telephone number of an employee of an organization.

Our privacy principles are modeled after the principles established in Canada's Personal Information Protection and Electronic Documents Act, or PIPEDA.

Accountability

Leitch Systems is responsible for maintaining and protecting personal information about you in our care or control. We have designated a Privacy Officer who is accountable for compliance with our policies and PIPEDA.

We sometimes use outside companies, called third parties, to help us provide the product or service you request. Regardless of the location of these third parties, Leitch Systems requires these third parties to comply with Canadian privacy legislation and Leitch Systems's Privacy Principles.

Identifying Purposes

You have a right to know how your information will be used. We will explain why we need you information before or when we collect it, if the purpose is not already clear. We will assume that the purpose is clearly identified when we use your personal information to:

Fulfill your product or service request.
Update you as to the status of your order.
Alert you to important product revisions or updates.
Ensure that you are properly registered to receive technical support for certain products.

Leitch Systems may use your personal information for secondary purposes such as:

Telling you about special discounts or offers on Leitch Systems upgrades or new products and services.
Inviting you to participate in customer surveys or other opinion-gathering devices.
Providing you with special offers from other companies made available to Leitch Systems customers.
Telling you about educational events, such as training seminars, conferences and online training sessions.

If you are a registered user of ALF WebFiler Express, or otherwise use the WebFiler on-line filing function of our ALF Corporate software, our servers will collect information required to assist us to securely interact with the Access B.C. Ltd. (operators of BC OnLine) billing system. This information includes your BC OnLine user ID but does NOT include your BC OnLine password.

Leitch Systems does not use your on-line filing information to market other Leitch Systems or third-parties products or services.

Aggregate data is general information about groups of customers, and does not identify individual customers. Leitch Systems may combine your information with that of other individuals to create aggregate data which we will use to improve our products and services and develop new ones. For example, we may tell a third party how many people purchased a certain product, but not that you personally purchased a specific item.

Leitch Systems will not disclose your personal information to any third parties without your consent, except under the following limited circumstances:

As is reasonably required to fulfill your service or product requirements, provided such third parties shall be bound to appropriate privacy requirements.
To comply with a legal process such as a law, regulation, search warrant, subpoena, court order or law enforcement request.
To resolve a contractual dispute regarding your use of an Leitch Systems product, service or related account, or if your account may be involved in illegal activities.
To protect the personal safety of other users or members of the public in an emergency.

Consent

Leitch Systems will only collect, use and disclose your personal information with your knowledge and consent, except where permitted or as required by law. Leitch Systems will not rent, sell, or otherwise distribute your personal information without your permission. Your consent to use your personal information will be implied for the following purposes:

Fulfilling your product or service request.
Updating you as to the status of your order.
Alerting you to important product revisions or updates.
Ensuring that you are properly registered to receive technical support for certain products.

You control any future secondary use of your personal information, such as sharing it with marketers. You can prevent future secondary use of your information by “opting out” when Leitch Systems collects your information or at any time by simply contacting us. Opting out only applies to the secondary purposes because we may need to contact you regarding the usability of your product or alert you of important product revisions or updates.

Please note that if you are posting personal information on an online community, this information is publicly available and Leitch Systems has no further obligations to maintain the privacy of that information.

Limiting Collection

Leitch Systems will only collect personal information for the purposes we've identified or for the primary uses as we've described above. We will always do this fairly and legally. There are several ways we'll collect information:

Through the purchase of products or services.
Through registrations of purchased products, services or technical support.
Through requests for information.
From third parties who you authorized to share such information.

Whenever we ask for information that is not required for us to provide the product or service you requested, we will mark those questions appropriately as optional.

Limiting Use, Disclosure, and Retention

Leitch Systems will not use or disclose your personal information other than for the purposes for which it was collected, with the exception of receiving your consent or as permitted or required by law. When providing information in response to a legal inquiry or order, we will verify its validity and only disclose information that is legally required.

Accuracy

Leitch Systems will keep your personal information as accurate, complete and up-to-date as necessary for the identified purposes for which it was collected. We encourage you to let us know if your contact information changes.

Safeguards

We protect personal information and on-line filing information in our possession and control by using security safeguards appropriate to the sensitivity of the information. Leitch Systems works to protect personal information from loss, misuse and unauthorized alteration using industry-recognized security safeguards. We restrict internal access to personal information to select members of Leitch Systems's staff.

Openness

This policy is an overview of information about our policies and practices relating to the management of personal information. Any changes or modifications to our privacy practices will be posted in this policy for 30 days before they take effect. We will not make retroactive changes to the practices associated with your personal information without your consent.

Individual Access

Subject to exceptions as permitted or mandated by law and subject to your written request for such information, Leitch Systems will inform you of the existence, use and disclosure of your personal information and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.

Challenging Compliance

You may contact us with questions, comments or complaints regarding Leitch Systems's privacy policy and practices.